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The Case Manager II assesses client needs, abilities and strengths; facilitates development of client case plans and monitoring to determine progress both individually and as a program. Networks with other agencies to identify and collaborate with resource development and delivery.

About the role:

• Assess clients for needs and ability to move toward independence.
• Develop and maintain a case management plan for each client, which includes outcomes to evaluate, client responsibilities and accountability for all associated with the plan.
• Maintain a caseload of housing clients as assigned.
• Meet with clients to monitor progress regularly, including making home visits as needed. Maintain paper and electronic client records.
• Provide referrals to internal and community-based services through a holistic approach.
• Works with Social Services Department in arranging and conducting group meetings to provide educational opportunities for current program participants.
• Ensures housing services are maintained and properly recorded electronically to ensure monthly statistics are accurate.
• Assist with gathering data for funding purposes.
• Attend in-house committee meetings, community meetings, and boards as assigned by the supervisor.
• Responds to after-hours calls from the shelter and/or housing program for emergency issues.

Education: Bachelor's in social work, human services, psychology, sociology, or criminal justice.

Experience: Three years social work experience. Management experience helpful.

Certifications: Valid Wisconsin Driver's license with approval to drive from The Salvation Army's insurance. Must obtain the Territorial Caseworker Certification within one year of hire.